Privacy Policy
Welcome to respilean.com ("Website"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and with whom we share it. By using our Website, you consent to the collection and use of your data as outlined in this policy. This policy is part of our Terms of Service.
1. GDPR Compliance
We comply with the EU General Data Protection Regulation (GDPR) as the "Data Controller." Our GDPR measures include:
Verifying that third parties we share data with are GDPR compliant.
Ensuring data can be located and deleted upon request.
Limiting data use to what is described in this Privacy Policy.
Notifying users of policy changes.
Appointing a Data Protection Officer to oversee privacy matters.
2. Information We Collect
We collect two types of data:
a) Personal Data
Personal Data identifies you as an individual and includes:
Name, email, phone number, location (country, city, state, ZIP code).
Information provided via emails, user forums, and live chats.
IP address and device identifiers (when combined with other data).
Collection Methods:
Contact forms, online chats, and forum posts.
Automatic IP address logging when visiting our Website.
Usage:
Communication and responding to inquiries.
Sending account-related notices and marketing materials.
Identifying user locations for regulatory compliance.
Storage:
All Personal Data is stored on Amazon Cloud servers.
b) General Information
General Information does not personally identify you and includes:
IP address, device identifiers, browser type, ISP/carrier, and referral URLs.
Collected via cookies to analyze website usage.
Usage:
Improving user experience and Website functionality.
Utilizing services like Google Analytics, Hotjar, Facebook, and ZenDesk.
Storage:
Stored on Amazon Cloud servers.
3. How We Share Your Information
We do not share Personal Data for marketing without consent. We share data with:
a) Service Providers
Third-party providers require certain data to operate, including:
Amazon Web Services (website hosting).
ZenDesk (customer support and chat services).
Amazon SES (email support services).
Google Analytics & Hotjar (website analytics).
b) Law Enforcement
We may share information when required by law or to protect our legal rights.
c) Business Transfers
If our business is sold or transferred, customer data may be included in the transfer.
d) Other Third Parties
We reserve the right to disclose information if necessary to protect the rights of our company, users, or the public.
4. How We Protect Your Information
We implement security measures to protect collected data. However, no system is 100% secure. Users should take precautions, such as logging out from shared devices.
5. Data Retention
We retain data as long as necessary for business or legal purposes. Users may request data deletion as described below.
6. Your Rights & Options
a) All Users
Opt out of non-account emails via the unsubscribe link.
Request data deletion by contacting our Data Protection Officer.
Restrict data sharing with third parties (may limit Website functionality).
b) EU Citizens
Request access to or deletion of all stored data.
GDPR-related requests processed within 30 days.
c) California Residents (CalOPPA)
Request details on shared Personal Data for direct marketing.
One request per year per user.
7. Tracking Technology & Do-Not-Track Requests
We use tracking technologies but honor Do-Not-Track (DNT) requests from browsers.
8. Children Under 18
Our Website is not intended for users under 18. If we discover a minor has provided data, we will delete it immediately.
9. Changes to this Policy
We may modify this policy and will notify users via a pop-up on our Website. Continued use constitutes agreement to the updated policy.
10. Contact Us
For questions about this policy or your data, contact our Data Protection Officer. We respect your privacy and will address any concerns promptly.